Privacy Policy

What We Collect

When you submit the "Request a Callback" form on this site, we may collect the information you choose to provide, which can include your name, phone number, email address, property address or neighborhood, and any details you share about your foundation or drainage project, and optionally your ZIP code. We also automatically collect standard technical information (such as IP address and browser type) through normal web server logs.

How We Use It

Information you submit is used to connect you with a local, independent foundation or drainage contractor who can follow up on your inquiry. We do not sell your information to unrelated third parties. We may use aggregated, non-identifying information to understand how visitors use the site.

Who Receives It

Cross Timbers Foundation & Drainage is a referral service — we do not perform foundation repair or drainage work ourselves. Contact information you submit is shared with the independent local contractor best suited to respond to your inquiry, so they can contact you directly about your project.

Service Providers

This site is hosted on Cloudflare, and form submissions are delivered to us by email through a third-party email delivery provider. These providers handle your submission only as needed to host the site and deliver it to us.

Call Recording and Monitoring

Calls to the phone number on this site may be recorded or monitored for quality, record-keeping, and to confirm that a call counts as a referral. By continuing a call after the notice, you consent to recording.

Consent to Be Contacted

By submitting a callback request, you agree that Cross Timbers Foundation & Drainage and/or the independent local contractor it refers you to may contact you by phone, text message, or email — including by automated dialing, texting, or pre-recorded means — at the number and address you provide, regarding your inquiry. Consent to be contacted is not a condition of receiving any service, and message/data rates may apply. You can ask to stop being contacted at any time by replying "STOP" to a text or telling any contractor who calls.

Data Retention & Security

We retain submitted contact information for as long as reasonably necessary to fulfill referral purposes and applicable legal or business record-keeping needs. We use reasonable administrative and technical safeguards to protect information you provide, but no method of transmission or storage is completely secure.

Your Choices

You can decline to submit contact information and instead reach us by phone. If you'd like your information corrected or deleted from our records, contact us using the phone number on this site.

Children's Privacy

This site and its services are intended for adults seeking home foundation or drainage services and are not directed to children under 13.

Changes to This Policy

We may update this policy from time to time; the "Last updated" date above reflects the most recent revision.